Mr Patrick Mongillon, previous EOQ president and national representative of EOQ in France further defines the concept of quality through 3 points : 

• 1: EXCELLENCE in products and services : To satisfy increasingly demanding customers and conquer new markets.
• 2: PERFORMANCE : Processes, operations and organization, aiming for compliance, organizing change through projects, being creative.
• 3: MANAGERIAL PRACTICES : Modes of cooperation for the satisfaction of all stakeholders especially employees.