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• YOUR EXPECTATIONS OF STANDARDIZATION IN THE SERVICE SECTOR
  www.cenorm.be
  
  
• September 18-19, 2008 Maastricht, NL
  Measuring Customer Satisfaction
  www.eipa.eu
  

• 53rd EOQ Congress 2009
  May 12-14, 2009
  Dubrovnik, Croatia
  eoq2009